faq
This FAQ consolidates common questions about Roy's Lock and Door services, procedures, warranties, and safety protocols. If your question isn’t listed here, call +1 (509) 930-1025 or use the Contact page to reach our team.
General Company Questions
Where are you located?
Roy's Lock and Door operates from 14150 Rutherford Road, Yakima, WA 98903, serving Yakima and surrounding communities.
What are your hours of operation?
Standard hours and emergency dispatch details are provided on the Contact page. Please call +1 (509) 930-1025 for after-hours emergency instructions.
Are you licensed and insured?
We carry liability insurance for residential work and ensure our technicians are trained in safe handling of high-tension components. We follow local regulations and best practices.
Service-Specific Questions
New Garage Door Installation
How long does a new garage door installation take?
Typical installations for standard residential doors take between 3 and 6 hours. Custom doors or structural modifications can take longer and may require multi-day scheduling.
Do you offer insulated doors?
Yes. We offer a range of insulated doors with varying R-values. We’ll recommend options based on garage use and energy efficiency goals.
Garage Door Repair
How quickly can you respond to a repair call?
For urgent or hazardous failures, we prioritize same-day or emergency dispatch. Non-urgent repairs are often scheduled same-day or next-day, depending on availability.
Do you provide on-site estimates?
Yes. We perform a diagnostic and provide a written estimate before starting repair work.
Garage Door Spring Repair
Can I replace springs myself?
No. Torsion springs are dangerous due to stored energy. Always use a professional. A DIY attempt can cause severe injury.
How long do springs last?
Springs are rated by cycle life. Typical springs are rated for 10,000 cycles, but higher-cycle options are available for longer service life.
Garage Door Opener Replacement
Which opener is best for my home?
It depends on your priorities. For quiet operation, a belt-drive is ideal. For budget considerations, a chain-drive is cost-effective. For added convenience, choose a smart-enabled unit with battery backup if needed.
Do you program smartphone apps and smart home devices?
Yes. We can set up and pair compatible openers with smartphone apps and provide a demonstration.
Garage Door Cable Repair
Why did my cable fray quickly after replacement?
Fraying can result from worn or damaged drums, hooks, or misalignment. We inspect related hardware and recommend drum or pulley replacement if needed to prevent repeat fraying.
Maintenance and Safety
How often should I have my door inspected?
Annual professional inspections are recommended. High-use doors should be inspected semi-annually.
What simple checks can I do myself?
Test auto-reverse using a board across the bottom. Check sensor alignment and replace worn or cracked weather seals. Listen for unusual noises and test balance by disconnecting the opener and lifting the door manually to mid-height — it should stay in place when balanced.
Costs and Financing
How much does a garage door installation cost?
Costs vary by door type, insulation, hardware, and whether an opener is included. We provide detailed estimates to compare options.
Do you offer financing?
Financing availability varies; contact our office to discuss current financing partners and options.
Warranties and Guarantees
What warranties do you offer?
Manufacturer warranties cover parts; we provide a labor warranty on our installations and repairs. Warranty terms vary by product; we provide documentation at the time of service.
What if I have an issue after installation?
Contact us immediately at +1 (509) 930-1025. We will schedule a follow-up to address workmanship concerns within the terms of our labor warranty.
Emergency Situations
What should I do if a spring breaks?
Stay clear of the door and do not attempt to open it. Call +1 (509) 930-1025 for emergency assistance. Keep children and pets away from the garage until serviced.
The door won’t close and I can’t get into my garage — what now?
If the door is obstructed or opener won’t respond, call us. For urgent access, we can dispatch a technician to diagnose and restore safe access.
Scheduling and Preparation
Do I need to be home for installation or repair?
Yes. Someone over 18 should be present to authorize work, review estimates, and confirm completion. For installations, we may need access to power and adequate workspace.
How should I prepare for a service visit?
Clear the garage area of vehicles and valuables near the door. Ensure access to the garage’s interior and exterior and secure pets.
Contact and Follow-Up
How do I schedule service?
Call +1 (509) 930-1025 or use the Contact page to request a quote or appointment. Provide details about the door model, symptoms, and preferred times for a visit.
Do you offer maintenance plans?
Yes. We offer maintenance plans tailored to door use and condition. Contact us for options that include periodic inspections, lubrication, and priority scheduling.
Additional Local Considerations
Do you install doors with specific weather or insulation needs for Yakima?
Yes. We recommend insulated doors for garages attached to living spaces or those used as workshops. We consider local climate and seasonal temperature swings when making recommendations.
How should I prepare for a service visit?
Clear the garage area of vehicles and valuables near the door. Ensure access to the garage’s interior and exterior and secure pets.
Unlisted Questions
If your question is not covered here, please contact Roy's Lock and Door at +1 (509) 930-1025. We aim to respond promptly and provide clear, helpful answers.